cancel
Showing results for 
Search instead for 
Did you mean: 

Buyer partial refund offer

Highlighted
Contributor

Buyer partial refund offer

I have a case open with a fraudulent seller and they have offered a partial refund. However, when I go to my resolution centre there is no way to respond to either accept or deny the refund. I have asked paypal customer service but have not gotten a response that has led me to be able to respond to my partial refund offer. Can anyone direct me as to where this can be done?  Thanks in advance

2 REPLIES 2
Highlighted
Contributor

Re: Buyer partial refund offer

I (and others) had the same issue.

I called Paypal and managed to talk to someone (not easy but it can happen) - they can accept / deny the offer on your behalf. 

Highlighted
Contributor

Re: Buyer partial refund offer

Wow! That's a big flaw... Thanks for the help @Solon_Jee  🙂