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Buyer isn’t happy with item how to issue refund so they send item back

Krissi81
Contributor

Buyer isn’t happy with item how to issue refund so they send item back

Hi - the buyer has said they’re not happy with the item I sent them - they’ve shown there was damage I didn’t notice. I want them to send the item back to me so I can see it. How do I issue a refund that ensures they send the item back?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Buyer isn’t happy with item how to issue refund so they send item back

@Krissi81 

 

You don't, you tell them to return it and once you have received it then you can issue a refund AND if you want to then you can use the friends/family option to send them the return fees costs.


Advice is voluntary.
Kudos / Solution appreciated.