Buyer didn't returned the item!

[korinapumps69]

The buyer opened a Paypal dispute claiming that the item was not as described.

At the same time she applied also to her card's issuing financial institution for a full refund for the same reason.

Paypal accepted that and notified me that buyer's financial institution decided on buyer's favor. (what a surprise!)

Here, I must mention that the buyer had previous opened an Ebay case for the same item

that she hadn't received it and she had lost the case on Ebay, as I proved that the item had been delivered under signature.

The buyer didn't returned the item and does not reply to my emails.

What should I do with that crook?

I really appreciate having of your help!

[PayPal_DavidR]

Hi there,

I'm sorry to hear your experience has not been good. When a claim is opened with the card issuer the PayPal claim automatically closes. I'm afraid we have no control over the claims opened with the card issuer.

-David R

[korinapumps69]

Thanks David. I know what the situation is, unfortunately.

But, since the buyer kept the item and this is obviously a fraud

how would you suggest me - in case you would to - to act?

Please note that the buyer had bought the item through Ebay.

Would it be better to chase the case through Ebay or furthermore through

Paypal?

Thank you in advance.

[PayPal_DavidR]

You could check with ebay or your local citizens advice.

-David R