Buyer claims item is not new

Rhennrainbow
New Community Member

Hi, I sold an expensive serum brand new, never opened, as recieved from Boxy Charm. My buyer claims there is 3/4 of a CENTIMETER less in this bottle than typical. This item was never opened, never tested, and I feel like I am being scammed. I am a newer seller. How can I protect myself? As this is a liquid, I am afraid they have used it now, or otherwise messed with the product. And I would not feel comfortable selling to another person. The three quarters of a centimeter seems weirdly specific, and an odd complaint. I dont know what to do.

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