Buyer claiming only received part of a 2 piece costume.
I recently sold a 2 piece costume through Shpock. I packed and posted it tracked through DPD. Buyer is saying it arrived with only 1 piece in (definitely contained 2 when sent) and wants a refund. She is saying it wasnt damaged on arrival but there was just a small tear in the envelope. How do I prove that I sent both. Or am I destined to lose both the costume and my money??
The weight on the label vs, the pkg weight without the missing piece. Make sure you use tougher packaging or reinforce the envelope by covering the entire envelope in tape, envelopes can get caught and tear in conveyor belts and metal parts in the facilities. All is not lost, you've learned something to improve best practices in shipping/selling. Ask them to return for a refund.
PayPal may be able to reimburse buyer for return costs if they google "PayPal return shipping UK" or US or whatever their country is to see if the program is available in their country.