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The weight on the label vs, the pkg weight without the missing piece. Make sure you use tougher packaging or reinforce the envelope by covering the entire envelope in tape, envelopes can get caught and tear in conveyor belts and metal parts in the facilities. All is not lost, you've learned something to improve best practices in shipping/selling. Ask them to return for a refund.
PayPal may be able to reimburse buyer for return costs if they google "PayPal return shipping UK" or US or whatever their country is to see if the program is available in their country.
I ordered some 19th. Century style, dresses, and a modern top. The top has come , Hooray! But no sign of the dresses, the more expensive items of course. The total was $79. 79. Just over £67 . I'd received a tax refund and since I can no longer sew, finding my style of clothes was wonderful. The payment came out of my bank account so fast it made my head spin. Now I'm stuck with a large amount of money from my bank account and without the majority of my order.And I'm furious. It's the not being able to contact this company that is infuriating. One company with which I shall never do business again.0