Buyer attempting to respond to partial credit offer from seller - PayPal system keeps giving error

CK671
New Community Member

I am a buyer in transaction in which the products received differed significantly from those advertised/promised.  So I opened a dispute.  The seller offered a partial credit.  PayPal has requested our responses.  We intend to reject the offer and I have tried to respond several times.  but each time I respond, I get an error notification.   Any thoughts/suggestions on how I can actually or more effectively respond?

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