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Buyer Send a different Item back


Buyer Send a different Item back



a buyer opened a dispute because the product doesn't fit. I agreed to return the item. But he just has sent something else.


What are my options now? In the dispute center, I just have the option to declare that the part has been successfully returned. 

Esteemed Advisor

Re: Buyer Send a different Item back



Please contact customer service to report buyer abuse of the buyer protection program and that buyer returned a different item:


Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Say "Live Agent" to the automated recording.


Or private message via social media:


Twitter: @AskPayPal

Kudos & Solved are greatly appreciated. 🙂

Re: Buyer Send a different Item back

Absolutely devastating. I was hindered to call PayPal the last 2 days. Now PapPal decided to refund the buyer. It's a huge sum of 1200US$ I want to call PP but hotline is closed now until monday. And email hasn't replied yet already for hours. What is my chance to get the money back?! 😭