Buyer Protection

[endeana]

I purchased two Teddy Bears made from roses prior to Mother's Day of 2020. Filed a dispute as the merchandise failed to arrive in a timely fashion. The dispute drug on for months. Late in July the bears finally showed up. One was crushed almost flat and the other had some damage. There is never anywhere within the dispute page to offer any updates to the case. Instead, I was denied because the seller was able to give shipping tracking info and showed delivery. After over 3 months of the merchandise being tossed around in facilities between here and China, I end up getting **bleep**! Great Job Paypal! PP-D-71097344

[perplexed_user · Accepted solution]

You can try to re-open the case or change the dispute type to substantially not as described, contact customer service by chat in message center, get past the bot to talk to live agent. Persuade him/her you got scammed and to help you change or appeal the case.

If you funded the transaction with a credit card, then can file complaint with CC company as last resort.

[DCMoe13]

PayPal buyer protections are practically non-existent. I'm writing about it. Please contact me through my website if you'd like to share your experience at christinemcondo.com/contact.php