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Buyer Protection- Seller not responded- 15 days

New Community Member

Buyer Protection- Seller not responded- 15 days

Just wondering if there might be some glitch in the system.. i've had a buyer protection claim open, it was escalated to a dispute on the 30th may.. the page literally says if the seller doesn't respond by 9th June the case will be closed.. it's now 14th June and the case is still sitting there 'waiting for seller response'.. what's happening here? has anyone else experienced problems like this?

Volunteer Advisor

Re: Buyer Protection- Seller not responded- 15 days



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.


have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.