Hi, I hope this finds you well.
I have a customer who purchased my services and after a month of delivering the service, he contacted Paypal and filed a claim against me saying that the service was never delivered. And he mentioned a service that was different than the one I provided. Now, he won't talk to me or respond to my messages. Luckily, after the work was finished, I requested him to send me a proof via email that the service was delivered for the amount he paid.
Now, my question is what option from the resolution center should I use to respond to this?
1) I've already shipped the product or provided the service
2) I disagree with the claim. I'd like to submit additional information
