Button to Respond in Resolution Center Not Working.

[Matt_M12]

So I started a case with the resolution center regarding a seller who didn't provide me with what I paid him for. The status says I need to respond, but when I click the button to respond, as a result of the poor condition of the paypal website, it takes me to a link that says "sorry - your last action could not be completed." Because of this, and due to a lack of customer service, I can't continue the dispute. Additionally paypal sent me an email with a surprise link which I instinctively clicked thinking it would be a link to take me to review the status of my dispute, only after I clicked it did I notice it was a link to supposedly cancel the dispute, not sure if that's the problem here, I'm also not sure why anyone would ever think it was a good idea to create such a link and put it in an e-mail. Perhaps they do it on purpose to reduce complaint volume, or maybe just for laughs. 

I'm looking forward to calling their outsourced/contracted call center for a minimum wage employee (probably from a third world country) to artfully tell me they won't help me in a way that disguises that they don't know how to or just plain wont bother, but I figured I'd just ask here first.

[JoKayTay]

I am having the same problem---I'm being scammed on an over $600 item from months ago. I am so frustrated. I have been on the phone with Paypal no less than 5 hours in total, with one rep leaving me on hold for 36 minutes and hanging up. That's how desperate I am--I stayed on hold for 36 minutes. Now, they want tracking info to send this item back to the buyer, and I can't upload it. I called twice this morning, and they say they're "making a note" but it never makes it my case, ever. I have even tried every different browser in the book (including my iPhone) to try to get the links to work and NOTHING. I have photographic evidence of everything. Ebay takes 7 days with issues like this?

I am truly appalled at the lack of service, professionalism, and IT skills of this huge site--it's unheard of. I feel so helpless, and terrified this buyer is just getting away with scamming me out of alot of money. Can anyone help me?

[GeertClaes]

Button still doesn't seem to be working, but I get a black page?  Is there another way to respond

[JoKayTay]

I just had to call about a million times....

Seriously call every single day, sometimes multiple times if the case doesn't update. Take notes and screenshots of everything. Be prepared to waste a LOT of time. But, if you're, diligent hopefully you will come out ahead.