Burton - Refusing to provide return label?

[enjolrazs]

Hello, I'm looking for some advice regarding returns and what to do if a company refuses to provide a label. I have recently made a few orders from Burton Menswear to buy a suit for a wedding. I have a few returns and have actioned these through their policy and portal but the label has failed. It says to contact customer service, which I have with no response. I cannot call as their phone lines are down due to COVID, their contact us page constantly crashes and their email bounces back and is broken. I have over £100 worth of returns outstanding and have contacted on social media but they are not getting back to me. Can I raise a dispute with Burton through PayPal? My time to return is running out and I really cannot afford for the return to not be refunded. Can anyone help or advise? Thank you

[PayPal_Ayesha · Accepted solution]

Hi @enjolrazs,

Welcome to the PayPal community and thank you for your post.

I am sorry about your issue. If you did not receive the item or it's not as described, you may open a dispute in your Resolution Centre. By opening a dispute, you can communicate directly with your seller to work on this problem with the transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute to a claim. We'll review the claim and decide on reimbursement.

I hope this helps.

Ayesha