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HI there Emilyschaefer2-,
Thank you for your post and welcome to the community!
In general, if you have received an item that is not as described, your best option would be to file a dispute and discuss the issue with the seller directly. If you cannot find a mutual solution, you can escalate the dispute to a PayPal claim within 20 days and let PayPal deal with the situation. Here is how to open a dispute.
Once a buyer has opened a dispute and escalated it to a claim, a seller has 10 days to respond to it giving us enough information for the claim investigation. If no information is provided within that timeframe, the case will automatically close in buyer's favour. If the seller provides the requested information, PayPal will review the case and take a decision within 30 days.
You can find more information on our claims process here.
I hope this helps!