I sold a cooler box on eBay and posted thro packing, paying with PayPal. Wrapped and boxed it was sent and delivered broken. The buyer sent me photos of the broken item and I thro paypal issued a full refund. Then I started to try to claim from paclink(endorsed by eBay) for the damaged item and postage charges.
finally after 4 weeks a reply no refund as I can’t supply photos of the outer wrapping, even though I can supply photos of the transaction thro PayPal and damaged item. The buyer didn’t know he needed to take photos of the box when it was delivered and the label and so now I am Stuck.
paypal and eBay will not help me with this issue and I am out of pocket for £45.00
