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Broken Product

New Community Member

Broken Product

I ordered a product in Febuary and received it in April. When I received my product it was broken and unusable. I then contacted the seller through PayPal and they ask me to contact them through email. I did, and then they asked for pictures of the broken product so I sent them. Now they quit talking to me at all. PayPal won't get involved the internet keeps telling me to contact the seller. But the seller isn't responding! What do I do and how do I either get another working product or my money back?

1 REPLY
Volunteer Advisor

Re: Broken Product

@tinacolegrove

 

Why won't paypal get involved?

Have you opened a dispute?

Have you escalated to a claim?

Have they denied your claim?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.