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I bought two of the same item from seller on Ebay. I needed the two and the seller only sell these in pairs.
When the order arrived, one of them was broken and I contacted seller immediately with photos asking if a replacement can be sent.
They have said that they cannot send out a replacement because they only sell them in pairs but offered to refund half the purchase price. I have agreed to this but now need to purchase just one (which will be more than the half refund) or buy another pair for a little more and have a spare. Either way, I will be essentially paying more than the original price I paid in order to have a pair. Not sure If I did the right thing in accepting the offer of half the purchase price. Am I missing something? The refund has not yet been made as I only just responded to the offer.
You should have opened an Ebay dispute and then the seller would have had to send you a prepaid shipping label to return what you received for a full refund.