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Bought two of the same item from a seller on Ebay - One arrived damaged.

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Bought two of the same item from a seller on Ebay - One arrived damaged.

I bought two of the same item from seller on Ebay.  I needed the two and the seller only sell these in pairs.  

 

When the order arrived, one of them was broken and I contacted seller immediately with photos asking if a replacement can be sent.  

 

They have said that they cannot send out a replacement because they only sell them in pairs but offered to refund half the purchase price.  I have agreed to this but now need to purchase just one (which will be more than the half refund) or buy another pair for a little more and have a spare.  Either way, I will be essentially paying more than the original price I paid in order to have a pair.  Not sure If I did the right thing in accepting the offer of half the purchase price.  Am I missing something?  The refund has not yet been made as I only just responded to the offer.  

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Esteemed Advisor

Re: Bought two of the same item from a seller on Ebay - One arrived damaged.

@Ephestis

 

You should have opened an Ebay dispute and then the seller would have had to send you a prepaid shipping label to return what you received for a full refund.


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