Hi
I ordered a portable desk that can sit on your lap, I paid £25.96 for and I received having waited 3 weeks a cheap piece of plastic which looked nothing like the advertised product. I contact paypal about this who looked into the case, the company did offer me £8 as a goodwill gesture I refused this. Then the company wanted me to return the product and offered me a full refund of £25.96. I posted the item paid £12.10 for posting and had a certificate of posting receipt, which I had attached a photo to my file case. Now my case has been closed due to not enough evidence of posting, I admit I didn't go for the option of paying £16 for a tracking number when posting but I couldn't afford to pay that and thought the other receipt would be enough proof of posting. I am not happy that my case was closed without me explaining why i wasn't able to pay extra for the tracking number. So not only have I lost £25.96 I now have also lost £12.10 on top of that and now £38.06 out of pocket, the best part is the company probably have their cheap plastic item back by now without refunding me a penny. What can I do?
