Blocked from using PayPal just few hours after registration

erickobo62
New Community Member

Hi, my account has been been blocked, I created a first account but I'm out of Kenya, so when I wanted to my bank , it couldn't work. I tried to edit country of residence but apparently that option is not available in PayPal. So I deleted the first account and opted to create a new account with my motherland country -Kenya. After creating new account, it was limited and was told to send an ID,, after sending my kenyan national ID, two hours later, I found an email that I can't use PayPal, can't receive nor send money via PayPal and my was bank I linked to the PayPal , can't be removed.. Please help me unlock my account. Name: Erick <Removed> Please please

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@erickobo62 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.





Advice is voluntary.
Kudos / Solution appreciated.
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