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Blackboom

SOLVED
Contributor

Blackboom

Do not order from this company.  I ordered 3 items on 4/21/19.  I received 1 damaged item that they would not do anything about.  I accepted that but they kept $44.00 of my money for 2 items that they never sent.  I tried to resolve this issue through PayPal but received no help from them either.  I thought the reason to use PayPal was because they would help with these matters.  If someone knows another service like PayPal please let me know.  I would like to stop my PayPal account.

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Blackboom

@MissJudy62 

 

Yes you should have filed received but not as described ie not full quantity.

You can't open another paypal dispute yourself BUT you could try contacting customer services and asking if they will open one for you as you made a mistake. Info below. OR if you funded that paypal payment via a credit card then see if your card issuer will help you with a chargeback?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
6 REPLIES 6
Esteemed Advisor

Re: Blackboom

@MissJudy62 

 

Did you file for item not received? If so then if the seller can provide a tracking number they would win.

If you filed for item received but not as described ie 1 item instead of 3 then you should have got a refund on return of the x1 item back to the seller.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Blackboom

They did provide a tracking number.  It was for the damaged item I received.  Problem was, the other items were not in the package.  So yes, the package was delivered but it was missing 2 items.

Esteemed Advisor

Re: Blackboom

@MissJudy62 

 

You still didn't say if you filed for non receipt or not as described but as i said if you filed for non receipt you would lose as the seller could provide tracking.

You should have filed 'not as described' ie part order.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Blackboom

I filed as item damaged and items not received.  Guess I did it wrong.

Esteemed Advisor

Re: Blackboom

@MissJudy62 

 

Yes you should have filed received but not as described ie not full quantity.

You can't open another paypal dispute yourself BUT you could try contacting customer services and asking if they will open one for you as you made a mistake. Info below. OR if you funded that paypal payment via a credit card then see if your card issuer will help you with a chargeback?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Blackboom

Thank you for helping.