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Billing dispute doesn't match our qualification for a billing dispute.

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Billing dispute doesn't match our qualification for a billing dispute.

I can't figure out what more information I need to provide.  Ordered a golf club from Callaway Preowned.  Seemed like order went through.  Paypal provided a receipt, credit card linked to paypal got charged.  Next business day, Callaway sends an email saying they were not able to process the order through paypal.  Their website shows my order status with a "PayPal DO NOT CAPTURE" error.  They requested I call and provide a different source of payment, which I did.  On the phone they told me that they are not able to cancel anything with paypal since the order did not come through on their end.  Provided Paypal with 

1.  Email from Callaway about the problem.

2.  Order status with the paypal error on it.

3.  My credit card statement showing duplicate charges.

 

What else can I possibly provide, for what seems to be an error between Paypal and Callaway?