Beware RTG Shop

[Doneover]

I ordered a remote controlled model jeep from a sponsored ad on facebook from RTG shop, seemed ok as the website said they accepted returns with no further shipping costs etc. They sent me some cheap tat from a UK address, don't answer emails & offered a partial refund when I opened a claim. Paypal will only refund me if I post the tat to an address in China and will refund postage costs to  a maximum of £15.00 but it will cost more than that.  If you come across RTG Shop or  Murie Trading Co Ltd avoid like the plague, it is a scam & I have learned to check websites very carefully indeed, RTG shop "about us" section is cloned from another website.

[kernowlass]

@Doneover 

Another of these???

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win non receipt of item claims.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Doneover]

Yes, I'm afraid I was completely scammed.  Won't let it happen again though, learned a valuable lesson

[azinwa]

Same here PayPal requires me to send it back on my dime, bs I did nothing wrong

[bryan4505]

I bought a model from Murie Trading. What I received was absolute crap. I have a dispute running at the moment. Be interesting to see the outcome.

[Doneover]

Interestingly, I reported the ad to Facebook and reported the fraud and possible illegal import of substandard goods to the UK trading authorities, naming both the seller and UK distributor.  The RTG webpage has now disappeared, the distributor is unreachable by phone or email and I have now received a refund.  Don't give up, fight them with everything you can.

[Keith1942]

I completely agree, I ordered a kit to build a steam driven car, the photos on the web site looked marvelous but what I get bore no relationship to the original description.

I then found that RTGSHOP no longer existed and I began to doubt my own memory, was I mistaken, had I misread the original description, was I expecting too much.

No, I am not deceiving myself, what I received was CRAP compared to The RTGSHOP description.

I paid about $38 for the crap I received, the vendor has offered a refund of about $13 which I have rejected, I am demanding a full refund. If PayPall cannot refund it I will go to my CC bank, in my experience Chase is pretty good, so one way or another I am sure I will get a refund.