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Same here. On Dec 1st I bought a Nest thermostat from nesthome.nestgreat.com... now that I see it, looks scammy. $149 went through Paypal but I didn't use my account because I didn't remember my password and it offered the option to go through as a guest. Received the confirmation email from PayPal and even an automatic replay from "Sophia" indicating they shipped the order but due to covid it would probably take more than expected to arrive... still waiting. I made a dispute through my bank so they investigate but this is a PayPal responsibility.
I just used this bogus payee as well!!! They are now doing it with fake GOOGLE NEST products. I got them off google shopping, it says on their website you can cancel the order within 24 hours and I have emailed them but no response. Their website reads something like "http://nesthome.netshopping.site/" BEWARE. Their IL address is to a house, and the phone number provided goes straight to voicemail, mailbox is full. It;s a shame paypal isn't providing people with resolutions before they are able to withdraw the money!!!