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The exactly I mean the exact same thing happened to me and my son. Received cheap plastic Iphone case, PayPal closed my case without even asking if I received the item. They just assumed. Despicable. What do you plan on doing next?
I had the same issue!! I ordered a Nintendo Switch for my son's birthday. At first, they didn't send me anything. I opened the dispute first saying that I hadn't received any packages or tracking info. A few hours later, I had a tracking number. When the package arrived, it was a six inch envelope that contained a cheap. plastic phone case. A generic one, like you'd get at the dollar store. I called PayPal and they were real nice on the phone. They changed it to "item significantly not as described" and I kept asking for an email address or somewhere to submit pictures so PayPal can see this was blatant fraud. Then I get an email saying Best Online Store will refund my money IF I sent them back the package and the item is in original condition. Then the address is in Chinese, with no name or anything, just Chinese characters! Tell me what the chances are that this fraudulent store will actually issue a refund and not claim that I sent them a phone case instead of a Nintendo instead of the other way around. In the meantime, my son went with no birthday present this year and if PayPal had just let me email pictures, I could have proved this was fraud. So I'm uploading pictures here in hopes that someone at PayPal will see this and help me because once I mail this out, I no longer have physical proof. Also I made a Youtube video of this whole thing as extra proof.
Oh my! What an exact scenario that happened to me. I ordered an XBOX for my son and received a cheap plastic phone case. PayPal asked me to ship the phone case back to that Chinese symbol letter address. I was so upset. Finally, after days of back and forth, PayPal asked me to file a fraud investigation. I am extremely disappointed that PayPal is still allowing these scammers to take advantage of us and that they did not block them from doing business. So far still no money back. They protect merchants, not customers. After this is done, I will never ever use PayPal again.
Try filing your dispute as "item significantly not as described" as it may help get attention. Otherwise submit a complaint to your state Attorney General's office regarding PayPal's policy on protecting buyer from fraudulent activity when many buyers have warned them against this seller.
Just won my case through paypal with these fraudsters I ordered a Nintendo switch and received a cheap plastic phone holder. I did it though the message centre. Paypal first settled the case in the fraudsters favour because i stated i did not receive anything and they had provided a tracking number. I went to royal Mail and they said the tracking number related to something weighing only 57 grams. I remembered receiving this phone holder from China early August and thought it was strange as i did not order it. After reading other cases on this community forum I realised that this is what had been sent instead of the Nintendo Switch.
I explained this to paypal and told them about other cases on here and they reopened the case. Best Online shop then requested I send the Cheap item back and i would get the refund once they received it. I complained to PayPal that i did not think it was fair that i should pay any postage as this was no fault of my own. PayPal agreed, I had to fill in a form and the case was closed in my favour and i will receive a full refund.
The message centre is slow but the customer service people are very nice. I tried to phone but that did not seem possible