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Best Franchise Store

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Contributor

Best Franchise Store

I seemed to have gotten scammed by this site, as well. I’ve contacted PayPal, my bank, fraud detection, and the “seller” at the email provided through my receipt. I hope everyone is able to get their full refund and they shut these scammers down!

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Best Franchise Store

@Dustanu 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it....or one for your country.
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

70 REPLIES 70
New Community Member

Re: Best Franchise Store

I’ve also gotten scammed. Hoping for a refund.
Esteemed Advisor

Re: Best Franchise Store

@Dustanu 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it....or one for your country.
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Contributor

Re: Best Franchise Store

Oh no! I was trying to get some kind of tracking information on my purchase. Now I see this. Please say this isn't happening. With Covid my kids already were barely having a Christmas. And this was the one nice present they were getting. It saddens me to know people can do this!
Contributor

Re: Best Franchise Store

I filed a dispute, PayPal right away agreed with the dispute. They must know this company is a fraud.
Contributor

Re: Best Franchise Store

Same l got my refund in like 3 days end up having to search the city to find the gift l care about the money but my kid was out of the gift
Contributor

Re: Best Franchise Store

They denied my dispute and then a transfer that they made to my bank did not make it and they're not getting back with me on that either
Member

Re: Best Franchise Store

I filed right away also. Their website had a fake email, and the email I did get a response with would not accept replies, and the address from website is in Texas... go figure.
Member

Re: Best Franchise Store

I completely relate! The same exact thing has happened to me and my son. I am heartbroken for him and so angry with myself. This is why I guess it’s worth spending more and ordering from reputable stores that you know will not scam you. I am so sorry this happened to you too.
Member

Re: Best Franchise Store

They got me too