Besla

[jmmogavero]

I ordered a wine table through Facebook (lesson learned) and the product received was cheap and damaged. The seller was Besla Technology. I contacted them and they would not issue a refund. I have filed a complaint with PayPal. Has anyone had experiene with PayPal disputes? What are my chances of success considering Besla seems to have several complaints filed against them?

Thanks for your help.

Jane

[kernowlass]

@jmmogavero 

You may win a dispute for item received but not as described BUT as it sounds like 1 of these scam China Social Media companies then it may be costly to return it (as paypal normally request you to do) back to China for your refund.

So have you activated this at some point to get help with those return costs?

https://www.paypal.com/us/webapps/mpp/returns

[shirleyb5]

PayPal and Face book make it possible for fraudsters like Besla Technology to rip off American consumers.  I wish some state or federal attorneys would investigate both Besla and Pay Pal   Paypal will not come clean and eeps paying Besla despite the more than 50 consumer

complaints.

[kernowlass]

@shirleyb5 

Not sure U.S attorneys have any say in a company operating in China !!!

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Besla is one of hundreds !!

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.