Been scammed and lost tracking number but got receipt but scammer has received the item
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PayPal is third party so they have to make a judgement call. It's you said, they said. If the dispute is for Unauthorized Payment or Item Not Received and you shipped to the shipping address on the payment transaction details and have tracking number showing proof of delivery to that shipping address, you can win the case, anything else is neither here, nor there. Screenshots/photos can be faked as you say so yourself. If the buyer claimed Significantly Not As Described, sellers are not protected generally, unless there is clear evidence that's considered buyer's remorse, have to accept a return and refund customer. If you get returned a brick, shoes, whatever other than phone, report buyer for abuse of buyer protection program. : (
Maybe if you can get some documentation from the postal service on the weight/size of the package and submitted that police report, on appeal by calling customer service:
Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Or contact via social media:
Facebook: https://www.facebook.com/PayPalUK
Twitter: @paypalUK
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Read the seller agreement program on how you are or not protected:
11. Seller Protection Programme
Kudos & Solved are greatly appreciated. 🙂
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