Because I used paypal to pay and resolve the dispute, I lost my money and lost my item

[baiyunsang]

Paypal ruling that I can get a refund for the return service. But the retailer refused the refund after receiving the return, and from December 2018 to the present, the retailer did not send the goods back to me. I have not received the refund now , But also not received item.When the retailer receives the goods, they tell the paypal that they have received the goods.And paypal does not endorse the evidence I provide.

[baiyunsang]

When the retailer receives the goods, they tell the paypal that they have NOT received the goods.