Bancun Decor

[Lenf33]

I ordered a set of wrenches from Bancun Decor Dec 18,2020 and just received a package on 1-12-21 , almost a month later. It did not contain the exact wrenches I ordered and to there is no contact information to return , no receipt , only they have my money .   I should have know buyer beware 

[kernowlass]

@Lenf33 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/us/webapps/mpp/returns

[Ctrev]

I purchased a collector series of puzzles as a Christmas gift. 4 puzzles arrived in generic black boxes, some with poster inside, some without. Very rough pieces, blurry picture on the puzzle. After a month of emails they offered $8 on my $87 purchase (there was a money back guarantee), or mail the puzzles back to China (very expensive and I don’t trust them). I will not recommend this company!! The puzzles were billed to Bancun decor on my PayPal.

[-Nobody]

I just purchased some clear face madjs from Bancun Decor for $75. two weeks ago and did not get a tracking number. That worries me. I tried to locate yhe vompany and found all of these complaints. Is anyone getting any resolution?