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Bancun Decor

MizDeed
Contributor

Bancun Decor

Several of us have paid purchases and as of this inquiry none have received any goods. I personally am going to request a FULL refund.
4 REPLIES 4
RadiantRose
New Community Member

Re: Bancun Decor

I also ordered from Bancun Decor last Dec 12 and I never got the items. I am also trying to get a refund. How can I get one?

jillbeech1960
New Community Member

Re: Bancun Decor

Hi I am a new user.. I also have not received my items can anyone tell me how to get my money back pls...tia
kernowlass
Esteemed Advisor

Re: Bancun Decor

@jillbeech1960 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number then post back for more advice.
If the item arrives and its tat then make sure you CHANGE the dispute quickly before it closes to not as described if too late contact customer services to open a second one for you.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will chargeback.

Also make sure you have activated the below link in case you have to return the item when Paypal requests you to....or the correct one for your country.
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.
Lindsay0628
New Community Member

Re: Bancun Decor

I FINALLY received my items from Bancun Decor and they were COMPLETLY damaged. The figures were all broken apart. I have been emailing directly with them but they are not giving me a refund. They said "Dear customer,If you want a full refund, you need to pay the freight for returning the goods to us. We don't provide shipping labels now. And it takes a long time to get a full refund, so we suggest you apply for partial compensation. What's your opinion? Customer service"

 

This is CRAZY! I will NOT pay to return items that were damaged upon receiving and I will NOT accept a partial refund. This company is a scam. I have opened a dispute with PayPal. Has anyone had success in getting a refund from this joke of a company?