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Baffled and utterly disgusted

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New Community Member

Baffled and utterly disgusted

I was scammed by a company in China.  I have had ongoing conversations with paypal who seemed to have to reopen the conversation and case EVERY TIME.  I have provided receipts, screen shots, and ultimately it was up to me to return the item they ended up sending (merely 2 golf balls versus an outdoor set) to get a full refund.  So, while I paid $47 dollars, in order for me to return the mere two golf balls for a full refund, I would have to pay shipping which was over $60.  NO ONE AT PAYPAL THOUGHT THIS WAS AN ISSUE!  Same old response, send it back to the seller to get your refund.  Unreal.  And, while in a 2 hour conversation today in the message center since I cannot speak with anyone on the phone, I got an email that my case was over because I didn't meet the deadline imposed EVEN THOUGH I WAS IN CONVERSATIONS IN THE PAST COUPLE DAYS WITH PAY PAL.....AND THAT IT WOULD TAKE LONGER FOR THE SELLER TO RECEIVE THE MERE TWO GOLF BALLS IF I MAILED THEM BACK.

 

  I thought Pay Pal was better than this.

 

I was wrong.  Just as bad as the seller.  NO CONSCIENCE. 

 

1 REPLY 1
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Esteemed Advisor

Re: Baffled and utterly disgusted

@CMFindlayPA 


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.