Bafelled

[RickyDuffy]

It was I who assured my Wife that the best way to purchase online is through Paypal only,yesterday she got items that she ordered through facebook paying by Paypal,it has ended up that the Items are not what was advertised,not the right colour,not the right size {by any means} and not truly the right design.On contacting Paypal about this issue my Wife was informed that,1. they where happy she received her Item,2. that they are sorry it was not to the standerded to what she had order,3.an alternative,give away as a Gift,because the return postage she would have to cover,which is from £30.00 to £55.00,which is more than both Items are worth,quote"Considering the high shipping fee to return them all the way back to our warehouse, will it be possible to give others as a gift and we would like to refund $21  to you as a way to make up for this? It is more convenient for you to use buy other items in our website at any time."end quote.I am a long time member of Paypal and I never had any issues with them at all,I find paypal to be (for me)excellent professional in every way,but this is something new.

[kernowlass]

@RickyDuffy 

Chinese Web Sites or on Facebook (who don't vet sellers) easy to spot.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great items at 'bargain' prices ie tat.

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country......and China is expensive for larger items.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/uk/webapps/mpp/refunded-returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.