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Bad PayPal customer service

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New Community Member

Bad PayPal customer service

Bad seller gave me a bad tracking number for something I didn't order tried to get seller to give me correct one No response Asked PayPal to help and they rule in the sellers favor.... How?seller gave me a tracking number for an order from April. My order was from May. How?
1 REPLY 1
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Esteemed Advisor

Re: Bad PayPal customer service

@Bobby75 

 

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

 

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.


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Kudos / Solution appreciated.
I do not work for Paypal.