The problem for me was that there was no indication when I was placing my orders, that I was dealing with Bonay. That information only came to light when the "receipt" arrived.
I ordered a 3D laser engraving machine from GUANGCAI SONG . They immediately withdrew $51 AUS from my account via PayPal. That was Nov 16 2020. I paid for expedited shipping because I wanted to use this as a tool to personalise a number of Christmas Gifts, as well as for future uses.
2Weeks after it was due to arrive, even with tracking, what arrived was a thin package with a pack of white bin bags and a note stating that I had qualified for a great special gift (Bin Bags???) and that my order would arrive shortly. 3 weeks later and after a rethink about Christmas nothing had arrived and after emails now coming from Bonay I was offered a 40% refund. The next email was to inform me that if I wanted a full refund I would need to return the bin bags and with tracking and confirmation they would process a refund including postage. Nah!
I had an opportunity mid-December to order an Aluminum alloy standing laptop desk mobile lifting desk throughout the order process there was no mention of BONAY.LIMITED, As far as I knew I was dealing with a completely different company once I had paid, via PayPal, $49 AUS, I received a confirmation that my order had been received and payment had been made to BONAY. A week later the tracking informed me that my order had been processed, picked up and was waiting at the port (The same info as I'd received for the other item).
This time I telephoned. The person I spoke to apologised for the delay. I asked them to assure me that I was going to see this desk. The response was Yes! What arrived on the due date was another tiny parcel, this time a battery-operated 'sonic' toothbrush. On the blower again and the same offer of a small refund then turned into the only way I'd get a refund would be once I had returned the toothbrush. The cost of return postage, with tracking, is a minimum of $40 AUS.
Needless to say, 8 months later I have not received a refund for either item. Still stuck with rubbish bags and a useless toothbrush. In both cases, they drew out the process until it was too late to raise a ticket with PayPal. In neither case was I supposed to be dealing with this clearing-house. That information was withheld until after the fact.
