BLSIL Stud finder

[PaulJ53]

Has anyone had problems with a facebook popup ad selling stud finders that 'see' through walls and provide an image on cell phone app?  Product: 'Advanced Wall Scanner, Wire and water pipe Stud Finder-Suitable for Android/iphone smartphones'

The company is BLSIL and the seller is 'Message' . I ordered on 12/9, got email on Dec 19, that order was sent out and a tracking number that produces nothing. The BLSIL help email doesn't work and inquiry to seller 'Message' resulted in an instant automated reply, also useless. Starting to think I'm looking at a scam.

[kernowlass · Accepted solution]

@PaulJ53 

Is it one of these?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

If so then if you need to..........

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/us/webapps/mpp/returns

[PaulJ53]

Once I discovered I was in a scam transaction where they advertise a known, valid item, and then send a crappy item, I first disputed with PP as 'unauthorized activity' as one of the captions below unauthorized activity is 'suspicious'.  Paypay closed dispute as not unauthorized.  And now that I received the actual crappy item (cheap studfinder, not xray stud finder with mobile phone app to read images as advertised), PP won't allow me to reopen or enter a new dispute.  

I understand that next the company will tell me to return the item, and that will be cost prohibitive.  I am heading to Better Business Bureau Complaint on both company (hard to get any info) and paypal for allowing them to continue to be a seller for which PP processed payments. 

[Tiest49]

Hi in my case I bought a Wall Scanner that could find water pipes and electric wiring behind a drywall and what they send me was a cheap stud finder.

I send a email to <removed> and also help and both returned as virtual email addresses and are impossible to contact.