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BILLING CLAIM AND TRYING TO ADD 'PROOF'

STEVE92FF
New Community Member

BILLING CLAIM AND TRYING TO ADD 'PROOF'

I have an open dispute as I was charged for a 'recurring' payment to GODADDY which I had tried to cancel.  I tried telephonic etc to no avail.  However the charge still went through.  I am now trying to ADD additional proof of my 'failed' attempts to the dispute - via Resolution Centre .  There is actually a HELP section on how to ASDD additional 'proof'.  I am lifting a copy of the 'instructions'

  1. o to the Resolution Center.
  2. On the Claim Details page of the Resolution Center, click Resolve Complaint.
  3. Select I will provide other evidence for this dispute by fax, file attachment, or note.The problem is that I see no 'Resolve Complain' to be able to click 'Resolve Complaint as stated above.  So I cannot add further details in support of my claim.  Any hints?