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Awaiting refund seller advising close claim as it is stopping refund

Nicolareilly83
Contributor

Awaiting refund seller advising close claim as it is stopping refund

Help, I bought something from a well known retailer which didn’t suit so sent them back. I have track and trace showing they received items July 1st still no refund. Contacted them twice on their online page and no answer so opened a dispute. They’ve now come back and asked me to close the claim as they’ve put a note to give my refund on my account but the claim is stopping it. However if I close my claim I’m worried I won’t get my refund and then can’t claim again. Should I chance it or just straight up escalate to dispute - I have told them PayPal says not to close claim until refund received but now no reply.