Authorised payment accidently listed as unauthorised
DarkBay
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jul-19-2019
10:50 AM
I sent money to a person and a text message was sent to me saying if it was authorised by me. 1 for authorised and 2 for unauthorised. Being the clumsy person I am, I accidently sent 2. Now there’s a dispute created and I can’t undo it. Any help? I can confirm that it was me authorising etc
Labels:
- Labels:
-
Disputes
1 REPLY 1
PayPal_Olivia
Moderator
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jul-23-2019
09:20 AM
Hi @DarkBay,
I'm sorry to hear that you inadvertently opened a dispute against a legitimate payment. Please contact customer service to explain the situation. They can assist in getting the case closed out.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.
I hope this is resolved for you quickly!
Olivia
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Contextlogic Australia in Disputes and Limitations Archives
- Fraud in Disputes and Limitations Archives
- How to life a blocked vendor in Disputes and Limitations Archives
- Unauthorised Payments/Hacked in Disputes and Limitations Archives
- Purchase from bogus site dispute rejected by paypal in Disputes and Limitations Archives