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Authorised payment accidently listed as unauthorised

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Contributor

Authorised payment accidently listed as unauthorised

I sent money to a person and a text message was sent to me saying if it was authorised by me. 1 for authorised and 2 for unauthorised. Being the clumsy person I am, I accidently sent 2. Now there’s a dispute created and I can’t undo it. Any help? I can confirm that it was me authorising etc
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Moderator

Re: Authorised payment accidently listed as unauthorised

Hi @DarkBay,

 

I'm sorry to hear that you inadvertently opened a dispute against a legitimate payment. Please contact customer service to explain the situation. They can assist in getting the case closed out.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.

 

I hope this is resolved for you quickly!

 

Olivia

 

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