We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
Asking for resolve negative balance, still i dont have negative balance.
I am using the PayPal business account, 5 months before my account got limited and asked to resolve my negative balance and I need to solve a case that my buyer filed against me. the balance is negative since he filed a case and as soon I solved my negative balance. but I couldn't solve the case since he is filed a chargeback from his financial institute. the case took 3 months to solve. it is closed in my favour and released my holding fund. now I have more balance in my account but now asking to resolve the negative balance. while trying to resolve it showing the amount as zero, and getting a message the amount should be greater than zero. if I try to add more the amount the message is you cannot add more amount than your total. I am trying to contact customer support but due to COVID situation, the support has been shutdown. I have sent many emails to my account manager but no replay.
Please help me to resolve the issue. I have some pending balance and I cannot withdraw from the account as the account is limited.