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Asked to send an item back who pays ?

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Contributor

Asked to send an item back who pays ?

I ordered a car cover like a big umbrella but I revived a silver sun screen instead now it has been decided after a month that to get my refund I have to send this item back with registered post before I get my refund at my expense I don’t think this is correct as it was there Mistake Why has papal agreed to this This means me going in more expense have to wait about another month till they receive it then when they confirm they will give the refund in the mean time they are collecting interest on my money They are making it hard to delay Please PayPal review my case again Not as described - claim Case ID: PP-D-83741666 Thank you
1 REPLY 1
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Esteemed Advisor

Re: Asked to send an item back who pays ?

@JOJO160 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544 ( or appropriate one for your country).


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.