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Ario Trae shoe boxes

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chris-graham
Contributor
Posted on

PayPal have closed my case for a refund on the above seller, no items arrived, they were meant to be plastic shoe boxes with a slide out drawer on a lift up hinged lid. There were loads of ads on Facebook advertising these. Clearly a scam and a fraudster who continues to get away with it taking peoples hard earned money, whilst PayPal allow it to happen.

 

it’s an absolute disgrace seeing all the posts about the above individual(s) and the continuation of a scam on Facebook and PayPal. Re: Xiangtan Hongchang Trading Co., Ltd. @areotrae

3 REPLIES 3

Ario Trae shoe boxes

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kernowlass
Esteemed Advisor

@chris-graham 

 

Which dispute did you open?

Did you escalate to a claim?

Why did paypal close it?

Were you asked to return the goods?


Advice is voluntary.
Kudos / Solution appreciated.

Ario Trae shoe boxes

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chris-graham
Contributor

I escalated it as i never received the item, there was no proof of delivery as I would have included that in the case. I dont know why paypal closed it, this is clearly a fraud and the individual or individuals will continue to rip people off. I was never asked to return goods, which also rings alarm bells as they knew nothing was ever delivered. 

Ario Trae shoe boxes

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kernowlass
Esteemed Advisor

@chris-graham 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.

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