Approved resolution


I have had a resolution for a refund approved but now the program provider wants me to send to Hong Kong a digital product before he refunds me. How on earth do I send a digital product? This is nonsense. All the supplier has to do is lock me out of the program. There is nothing to send with a shipping document as requested in Paypal. 


What do you think anyone?

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Esteemed Advisor
Esteemed Advisor



Call PayPal customer service and let them know that the product in question is digital product and not possible to ship back:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.


Or private message via social media:

Facebook (France):

Facebook (US):

Twitter US: @AskPayPal

Kudos & Solved are greatly appreciated. 🙂
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