Approved resolution

[Patrick6741]

I have had a resolution for a refund approved but now the program provider wants me to send to Hong Kong a digital product before he refunds me. How on earth do I send a digital product? This is nonsense. All the supplier has to do is lock me out of the program. There is nothing to send with a shipping document as requested in Paypal. 

What do you think anyone?

[sharpiemarker]

@Patrick6741 

Call PayPal customer service and let them know that the product in question is digital product and not possible to ship back:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Or private message via social media:

Facebook (France): https://www.facebook.com/PayPalFrance/

Facebook (US): https://www.facebook.com/paypal

Twitter US: @AskPayPal