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Appealing a denied dispute.

leemozoid
New Community Member

Appealing a denied dispute.

PayPal has denied a claim for non-receipt because seller provided a tracking number showing delivery. I was home at the alleged time of delivery as well as having a contractor at my residence replacing a broken window in my pickup. He also reported that the FedEx delivery driver never showed up. FedEx was notified immediately of the misdelivered parcel. The merchant is not answering their customer service phone number and instead asking for emailed inquiries. This far they have failed to respond to three.

 

Proof of delivery is not proof of receipt. I work for the USPS. Any trained monkey can scan a package and call it delivered. FedEx does not have any digital tracking showing the package delivered to my home's GPS coordinates like the USPS provides nor does it have a photo of the item at the delivery location like Amazon provides. I will be escalating this complaint to whatever State or Federal authorities are appropriate and now be including PayPal's lack of effective consumer protection in the complaint. In the meantime I am wondering if PayPal has people who actually handle these issues or is all just a bot managed process?

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Appealing a denied dispute.

@leemozoid 

 

Paypals just a payment processor that gives 'some' buyer and 'some' seller protection but you risk assess your own transactions but if they go wrong they will assist you in trying to get you a refund.

 

Disputes for non receipt are mostly automated so if you lose then you have to do some work yourself to get a refund from your ? china website or social media purchase.


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
 


Advice is voluntary.
Kudos / Solution appreciated.