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Appealing PayPal decision to refund my money

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New Community Member

Appealing PayPal decision to refund my money

I bought an item of clothing on Ebay that was advertised and pictured as a specific model and a totally different model was sent.

The seller did not believe this could have happened and I sent pictures to her email address which she provided.  She refused my claim and the case was closed.  I went to PayPal and they also refused  my claim.  In the meantime I have an item which I cannot use and is clearly the wrong item.  Can I appeal and how do I do it?  I want my money refunded and will happily mail back the item.