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Disputes
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Hello @Froggiestarz
You may have it requested via Resolution Center or login to your PayPal account and go to Message Center and go to Chat Support option to get a hold of a customer service representative to pull up your account real time.
Thank you.
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I appealed a case to Paypal regarding a merchant who charged me more than I agreed to in the transaction with no explanation as to why. I truly believe this was fraudulent. Paypal closed the case saying that the transaction was not unauthorized and said contact the merchant. I have contacted the merchant several times with no response and I have not received my product.
Paypal also sent me a USPS Tracking number provided by the merchant that when I clicked it, it said the item was delivered to my address and placed on the porch. That did not happen and when I contacted the local Post Office they stated the tracking number was for a deliver to another address.
I have tried to appeal but Paypal won't let it go above a closed case.
What now?
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A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
Advice is voluntary.
Kudos / Solution appreciated.
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