Amazing. Just filled out formal complaint on PayPals complaints page, typed a lengthy email with more evidence and my complaint... and when I submitted it, no record of it being sent and I was taken back to the same chat which responded to me after an hour initially with a dismissive template response and then nothing in response to any of my further messages over the last 7 hours.
According to https://www.paypal.com/uk/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-claim-faq20... I should have an 'appeal the decision' link in the closed case. Nope.
So who do I complain to that it's impossible to complain, that complaint being that you've made it impossible to appeal a case, which was closed without you viewing the evidence hence have just made an abitrary and flawed decision regarding?
Impossible. Absolutely impossible. I have a lot more evidence which I have had no chance to submit, the text box when raising my dispute was not long enough for it all, and wouldn't accept all of the uploads. Way to go PayPal. You just keep on assisting the scammers, as long as you get your cut. Why should you care that a little girls Christmas present turned out to be a Chinese scam which you facilitated.
