Appeal, scam, fraud, item not received

southsam7
Contributor
Contributor
I didn't receive an item. I opened a case and PayPal ruled against me and for the scam seller. I've tried calling but PayPal doesn't answer the phone. I have doorbell cameras which show nothing was delivered. How do I appeal?
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@southsam7 

 

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

 

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.


Advice is voluntary.
Kudos / Solution appreciated.
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southsam7
Contributor
Contributor
It came from China, and the shipper was supposedly China post. I'm surprised PayPal "buyer protection" is so difficult to invoke. And like I said earlier, PayPal telephone support is not available at this time. I guess I'll reach out to China post. I wish I spoke Mandarin.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@southsam7 

 

Your welcome.


Advice is voluntary.
Kudos / Solution appreciated.
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southsam7
Contributor
Contributor
As i suspected, @askpaypal was unresponsive, and the seller only has an email address and again they were unresponsive, so I don't know how I would get shipping proof/receipt/tracking for PayPal.
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