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Long story short, someone accessed my account and managed to make two purchases. Both of these purchases were to the same merchant and within minutes of each other.
I made a claim that included both purchases. Shortly after I filed the claim, one of the purchases was deemed unauthorized and I was refunded for that purchase. I thought the second purchase would be just as swiftly resolved.
Hours later, I get an email saying that the second purchase was deemed to be an authorized purchase and that my claim was denied.
So I try to appeal the claim. But the thing is, I can't seem to appeal it. I've googled how to do this. The best thing I've gotten was from Paypal themselves.
But the thing is, I can't find "Appeal" in the action column. The only button in the action column is "View".
Is the help page outdated? Is there a new way to appeal closed cases?
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.