Long story short, someone accessed my account and managed to make two purchases. Both of these purchases were to the same merchant and within minutes of each other.
I made a claim that included both purchases. Shortly after I filed the claim, one of the purchases was deemed unauthorized and I was refunded for that purchase. I thought the second purchase would be just as swiftly resolved.
Hours later, I get an email saying that the second purchase was deemed to be an authorized purchase and that my claim was denied.
So I try to appeal the claim. But the thing is, I can't seem to appeal it. I've googled how to do this. The best thing I've gotten was from Paypal themselves.
- Go to the Resolution Center.
- Click Report a Problem.
- Select Closed cases in the drop down menu and find the claim you wish to view.
- Click Appeal in the action column.
- Provide information for your appeal and follow the on-screen instructions.
But the thing is, I can't find "Appeal" in the action column. The only button in the action column is "View".
Is the help page outdated? Is there a new way to appeal closed cases?
