The young lady I recently spoke with in Customer Service said that I needed to provide proof that I sent the product back to China.
The tracking number was included in my dispute media that I sent in to PayPal as requested. PayPal made a mistake processing my case. PayPal said the tracking number did not show that it left the United States. A detailed version was needed. I was able to acquire documents from the Post Office that show that the items did leave Customs in the United States only to be refused by the Retailer in China. How do I contact PayPal to reopen this case?
