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Yesterday, while I was on Facebook, I was shocked to see an add for a Dachshund quilt pop up in my newsfeed! I immediately reported it to FB as a scam ad. Then I searched for "quilts" in my FB search bar and found that many people are reporting this scam to Facebook, but nothing is being done. The scammers are using so many different company names that FB can't keep up with them. There are complaints dating back to October 2018 just before the holidays and maybe even before.
I had the same problem: ordered 2 quilts (2 separate orders) on Nov 20 and 21, 2018. After waiting for about 3 weeks I logged complaints with PayPal. I had to wait a few more weeks while PayPal researched the matter (they attempted to contact the vendor and get a reply from them since I never could get a direct reply). Then, first of January I called PayPal directly and the customer service rep did a little further research while I waited on the phone. She came back online and immediately refunded one of the orders (agreed they also got no vendor response on that one) but said they had heard from vendor on other one and were waiting for more shipping info. I immediately saw my refund on the one order and waited a few more days on the other one. The next week I received the quilt from the order that PayPal refunded me! And the week after that I received the quilt from the order that they were still researching. So both my orders were fulfilled by Jan 19 (it took about 8 weeks). So it appears this Chinese company takes a LONG time to fulfill orders and they don't ever respond directly to customer inquiries. But they do appear to act when PayPal complaints are filed...each time I contacted PayPal whether thru online complaint or by phone, the shipping tracking info got updated. As for the products, I am happy with the designs that look exactly as they did on Facebook and the website (when those links were still available). I ordered both quilts (Pug and Hiking) in Queen size and you can see from the Hiking quilt pic that they are too small for a queen size bed. They'd probably fit a full and definitely fit a twin. But they aren't tiny as others have reported.
So I can't recommend buying from this vendor but I am happy with the ultimate resolution I got.
I ordered a quilt back in November, and experienced all the same and similar issues that people had here: lame or little response from CS@ecrafta, tracking numbers not working or showing stuff coming from China, etc.
I went back and forth with ecrafta for the last two months. I learned through an article at the Oregonian (https://www.oregonlive.com/business/2018/12/quilt-company-with-salem-address-is-scam-better-business...) that the company is a sham. I opened a claim with PayPal last week, explaining all of my email convos with eCrafta, and I referenced the news article and this very thread about how people were being taken for rides with the seller. All eCrafta responded with was the DHL tracker number, showing my alleged quilt was coming from China, dated 12/27/18. It does not take more than 30 days to get something from China to here.
Today I received an email from PayPal siding in my favor, and my money was deposited back into my account. I encourage everyone here that's had a bad experience with Amelia/eCrafta to push the issue with PayPal and reference this thread and the news article. This seller must be stopped.